ProComm has been providing professional and comprehensive call center and messaging services to our customers. Through planned growth ProComm has acquired call center locations across the country, allowing us to serve a diverse range of clients and industries. Although we are located in the foothills of the Appalachian Mountains in Seneca, South Carolina, our family of customers are located in 42 different states ranging from Florida to Hawaii and from New York to Texas. By utilizing the latest technology, and establishing redundant back-up systems, we can offer our customers safe and continuous service regardless of the circumstances. Our goal is to provide the highest level of customer care available in the industry.
After an extensive initial training period, our agents receive continual monthly training both internally and from outside industry sources. Every day our Quality Control Team monitors calls and addresses customer concerns, offering problem resolution or script changes usually within 24 hours. Because we do not require service contracts, we earn your trust every day with prompt, professional, and personable service. We invite our customers to grow with us as we continue to pursue cutting edge technologies and innovative service strategies.