About Us

ProComm has been providing professional and comprehensive call center and messaging services to our customers. Through planned growth ProComm has acquired call center locations across the country, allowing us to serve a diverse range of clients and industries. Although we are located in the foothills of the Appalachian Mountains in Seneca, South Carolina, our family of customers are located in 42 different states ranging from Florida to Hawaii and from New York to Texas. By utilizing the latest technology, and establishing redundant back-up systems, we can offer our customers safe and continuous service regardless of the circumstances. Our goal is to provide the highest level of customer care available in the industry.

After an extensive initial training period, our agents receive continual monthly training both internally and from outside industry sources. Every day our Quality Control Team monitors calls and addresses customer concerns, offering problem resolution or script changes usually within 24 hours. Because we do not require service contracts, we earn your trust every day with prompt, professional, and personable service. We invite our customers to grow with us as we continue to pursue cutting edge technologies and innovative service strategies.

FAQs

  • Q:

    Who will be answering my calls?

    A:

    ProComm agents are all native English speaking residents of the United States. Each agent goes through initial training for several weeks followed by continuing quarterly training sessions. In addition, each agent receives special instruction and additional training concerning each new account. While some agents are Spanish-speaking agents, we also offer interpretive services in many other languages.

  • Q:

    Do I have to sign a contract?

    A:

    ProComm does not require a service contract. Instead we count on our excellent customer service to keep you as a satisfied member of the ProComm family.

  • Q:

    How can I start service with ProComm?

    A:

    You do NOT have to change your phone line or add any new equipment. Simply fill out the forms in our New Customer Packet, forward your phones, and you are set! Normally it takes between 24-48 hours to start service unless your account has special considerations.

  • Q:

    How do I forward my phone lines?

    A:

    While there are several ways to forward lines, the most simple way is to dial *72 then the number where you want your calls sent (we provide). You may also choose the “No Answer Transfer” option which would automatically transfer your calls to our call center after a set number of rings.

  • Q:

    Do you have back-up systems in case of an outage?

    A:

    ProComm has back-up protocols for every piece of equipment, phone line, and service. We also have a generator in case of a power outage.

  • Q:

    What should I do if I have a problem with my service or account?

    A:

    ProComm’s Customer Service department is on call 24/7 allowing you to call, email or text a problem whenever it occurs. Our Quality Control Team addresses every complaint and is usually able to handle it within 24 hours.

  • Q:

    Will my callers know they have reached an answering service?

    A:

    We consider our agents as an extension of your staff, and train them to be very familiar with your account. Your callers need never know that they have reached an answering service unless you want them to know.

  • Q:

    How can I check my messages and calls?

    A:

    ProComm customers can check messages and listen to calls through our secure online web portal. In addition, our Customer Service team is always willing to send call reports and details.

  • Q:

    What makes ProComm different from other Call Centers?

    A:

    Quality is our Number One Priority. Because we do not require service contracts, we take quality very seriously. Continual staff training, an active Quality Control Team, and our commitment to your satisfaction drives our daily decisions as a company. “Best” is our Standard.

  • Q:

    Is ProComm HIPAA compliant?

    A:

    ProComm has HIPAA compliant systems and procedures available to protect the sensitive information we handle. We work with each client to tailor a program that meets the necessary requirements.