Serving clients in the medical and health fields all over the United States, ProComm stands ready to serve you and your families with discretion and kindness. We are the answering and messaging solution chosen by hundreds of facilities in the industry.
Your office is an important part of the community, providing help and hope at some of the most sensitive times for any family. Our agents work hard to be an extension of your staff, making sure your callers feel like they have been served directly by a member of your team. ProComm becomes your partner in giving your caller the best possible experience at a very anxious time.
With almost 20 years of experience serving the medical industry, ProComm is uniquely equipped to make sure you serve every caller in a timely and professional manner. All of your calls are recorded and available to you through our web portal. You can hear how we handle your calls firsthand. We maintain records for each call including caller ID, duration, time, and other call parameters. All calls will be handled using the customized script you approve. We get the information you need for each type of call, without wasting your time or the time of your callers. ProComm agents are trained to understand how your business works.
We serve all Health-related Facilities
Services We Can Provide:
Customized Scripting to meet your unique needs
You update your on-call schedule or we can do it for you
Schedule, change or cancel appointments
Live or automated appointment reminder calls
Deliver messages promptly and accurately using the method you request…text, pager, email or call
Provide 24/7 coverage using live operators that will give your clients peace of mind
Full online access to call recordings and messages
HIPAA compliant services available