Anyone who has worked in a Call Center before understands the change in the atmosphere around Christmas. While many offices find it difficult to be productive during the holidays, Call Centers experience their busiest and most productive days. This is the time of year that defines whether you are a successful and prepared team (like Clemson or Alabama) or a team still looking for some answers (sorry Auburn and Florida State). So what makes this time of year so different? I am glad you…

We love buying our fruits and vegetables from the local Farmer’s Market rather than a supermarket chain. We also like to visit our local bakery and family owned restaurants (Yes, everything we do revolves around food). However, when it comes to choosing a Call Center, it may be best to choose one with more than just a local presence. We answer after-hours calls for a municipal water department in a western state that is several time zones removed from our main office. Last year during a…

Have you ever wondered how critical businesses like utilities, medical offices, or even hospice is able to continue taking calls during a weather crisis or other emergency? Our company is the answer. Thus Hurricane Season has seen Harvey, a huge Category 4 storm that caused extensive flooding and billions of dollars in damage, followed by Category 5 Irma with high winds and lasting devestation. According to the National Oceanic and Atmospheric Administration (NOAA), there are an average of…

One of the marketing catch phrases at ProComm is “We Look Forward to Taking Your Calls,” or as it is affectionately known around here, “WLFTTYC.” Try saying that 3 times fast! We make a big deal out of this phrase because it is so much more than a marketing slogan. It is a guiding principal of how we approach the Message Management and Call Center business. WLFTTYC is important for our agents because we know that a good attitude shows in the way you speak. It is not enough for our…

Americans love ranking things. For years David Letterman satisfied audiences with his iconic “Top Ten List,” and today the College Football rankings even have their own TV show. So in the spirit of staying relevant, we have compiled a somewhat tongue-in-cheek, but entirely accurate list for companies that are struggling with the decision of whether to use an answering service. 1) I can’t afford another expense!!… If you cannot afford a service that could cost as little as $35 per…